Orders & Shipments
- How do I check the status of my order?
- Why was my order updated?
- Can I update my order after it's been placed?
- Why did I only receive part of my order?
- An item in my order was cancelled, but I still see it online.
- I placed an order, but didn't receive a confirmation email.
Returns & Exchanges
- How do I return items?
- How long until I get my refund?
- What is your return policy?
- Do I have to pay to return items?
- Can I exchange items online?
- Why was my return rejected?
Payments & Checkout
- How do I check the balance on my gift card?
- Why do I see charges on my bank/credit card statement even though my order wasn't completed?
- Why did an item in my cart disappear?
- What payment methods do you accept?
- How long until I get my refund?
- Can I receive a refund to a different payment method?
Pricing & Promotions
Accounts & Emails
- How do I sign up for emails from Tip Top?
- What are the benefits of signing up to receive emails?
- I want to decrease the frequency of emails I receive from you.
- How do I unsubscribe from your emails?
- How do I create a Tip Top account?
- How do I update my account information?