Skip to main content
Community Submit a request
Sign in
  1. Tip Top
  2. General

General

Orders & Shipments

  • How do I check the status of my order?
  • Why was my order updated?
  • Can I update my order after it's been placed?
  • Why did I only receive part of my order?
  • An item in my order was cancelled, but I still see it online.
  • I placed an order, but didn't receive a confirmation email.
See all 9 articles

Returns & Exchanges

  • How do I return items?
  • How long until I get my refund?
  • What is your return policy?
  • Do I have to pay to return items?
  • Can I exchange items online?
  • Why was my return rejected?
See all 9 articles

Payments & Checkout

  • How do I check the balance on my gift card?
  • Why do I see charges on my bank/credit card statement even though my order wasn't completed?
  • Why did an item in my cart disappear?
  • What payment methods do you accept?
  • How long until I get my refund?
  • Can I receive a refund to a different payment method?
See all 8 articles

Pricing & Promotions

  • Do you accept price adjustments?
  • My 10% off welcome code didn't work.

Accounts & Emails

  • How do I sign up for emails from Tip Top?
  • What are the benefits of signing up to receive emails?
  • I want to decrease the frequency of emails I receive from you.
  • How do I unsubscribe from your emails?
  • How do I create a Tip Top account?
  • How do I update my account information?
See all 7 articles

COVID-19

  • Are stores open?
  • What should I do to stay safe in your stores?
  • How are you protecting your customers?
  • Will my order take longer because of COVID?
Back to Site