An item in my order was cancelled, but I still see it online.

At Tip Top, we want to provide you with the fastest service possible. One of the ways we do this is by fulfilling orders from across our network of stores, as well as from our Distribution Centre.

Because of this, we are sometimes unable to locate certain goods with low inventory levels on the website, and it takes time to confirm & update inventory counts across our vast fulfillment network.

If an item that you ordered was cancelled due to low inventory, we ask that you not order it again, as this will just cause another cancellation and more frustration.

We understand & apologize for the inconvenience and appreciate your patience.