How do I return items?

You can return items, free of charge, at your closest Tip Top store location, or by mail, within 30 days of purchase.

Returns by mail are only available for orders placed online. Any purchase made in-store must be returned in-store.

For in-store returns, visit our Store Finder to find your nearest location.

In-store and online refunds & exchanges will be made to the original credit card or method of payment used for the purchase.

If you are returning or exchanging an item purchased in a retail store, it must be accompanied by the original sales receipt.

If you are returning in-store for an order placed online, have your order confirmation email ready.

For online returns by mail, our process is quick & easy. Please visit our Returns Centre, and follow the prompts to complete your return.

Make sure you enter your order number and postal code in the way that they show up on your order confirmation.

Label(s) must be attached to return item(s).

To be eligible for a return, your items must be in the same condition as when you received them. Items must be unworn, unwashed, salable and have the original tags attached.

Items returned with signs of obvious use may be subject to the return being rejected and the item returned to the customer at their expense.

Shipping fees applied to the original online order will not be refunded, unless the return is due to our error.

The shipping label will have our address pre-printed. Returns should be mailed to:

Grafton Apparel
115 Applewood Crescent
Vaughan, Ontario
L4K 5C1

Returns & exchanges without a proper receipt will be refunded to a Gift Card at the lowest sale price.

Please note that the packing list included with your shipment is not a sales receipt and cannot be used for returns or exchanges.

The following items are excluded from the refund policy and will not be accepted for refund or exchange, regardless of whether they were purchased in a retail store or online:

• Items worn, altered or washed
• Shipping Charges
• Gift Cards*