If your order, or some items within your order were deemed non-returnable, there are a few possible reasons for this:
More Than 30 Days Old: Returns must be initiated within 30 days of your purchase.
Non-Returnable Items: Some items are final sale, and cannot be returned. These include:
- Items worn, altered or washed
- Shipping charges
- Gift cards
No Receipt or Order Confirmation: If you are making a return in-store, you must have the original sales receipt (if purchase was made in-store) or order confirmation email (if purchase was made online) ready to present to the associate.
Please note that the packing list included with your shipment is not a sales receipt and cannot be used for returns or exchanges.